Refund & Cancellation Policy – Diamond Exchange
At Diamond Exchange India, we are committed to maintaining a safe, transparent, and fair environment for all users participating in online cricket betting and related gaming activities.
This Refund & Cancellation Policy outlines the terms and conditions under which deposits, withdrawals, and refunds are managed on our platform.
1. No Refunds on Completed Bets
Once a bet is successfully placed through a verified Diamond Exchange ID, it cannot be canceled, reversed, or refunded.
All confirmed bets are final and processed in accordance with Diamond Exchange 99 fair-play rules and live market outcomes.
2. Deposit Policy
All deposits made into your Diamond Exchange India wallet are processed using secure and verified payment methods such as UPI, Paytm, PhonePe, and Net Banking.
Deposits are credited instantly after successful transaction confirmation.
If a deposit fails due to a third-party issue or banking error, the refund will be handled directly by your payment provider.
3. Withdrawal Policy
Withdrawals may be initiated at any time through your Diamond Exchange wallet.
Once requested, payouts are processed promptly after account verification.
Processing time may vary depending on the payment gateway or bank, but most withdrawals are completed within a few minutes.
In rare cases of network or gateway errors causing failed withdrawals, funds will be automatically reversed to your Diamond Exchange wallet.
4. Cancellation of Accounts
Users can request to deactivate or close their accounts by contacting customer support.
Before closure, all pending bets and balances must be settled.
Diamond Exchange India reserves the right to suspend or terminate accounts involved in fraudulent activity, policy violations, or unauthorized access.
5. Duplicate Transactions
If a duplicate payment occurs due to technical error or user oversight, Diamond Exchange India will verify the issue and initiate a refund to the original payment method within 7 working days after confirmation.
6. Refund Eligibility
Refunds are permitted only under exceptional circumstances, including:
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Accidental duplicate payment.
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Technical error resulting in a non-credited deposit.
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Unauthorized transaction verified by the Diamond Exchange security team.
Refunds will not be provided for losses incurred during gameplay or betting activity.
7. Disputed Transactions
Any disputes or payment-related issues must be reported to Diamond Exchange Support within 24 hours of the transaction.
Provide transaction details, reference number, time, and payment method for faster resolution.
8. No Cash Handling
All financial transactions on Diamond Exchange India are 100% digital.
The platform does not support manual cash payments or offline settlements under any circumstances.
Always use verified online payment methods to deposit or withdraw funds securely.
9. Responsible Use
Users are advised to deposit and bet responsibly.
Diamond Exchange India is not liable for refunds or financial losses caused by user negligence, misuse of credentials, or unauthorized account access.
10. Contact for Refund Queries
For assistance regarding payments, refunds, or transaction issues, please contact our 24×7 Customer Support through the official website:
📩 diamondexchange9india.com
By using Diamond Exchange India, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.